Your ID Bracelet

As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.

Hospital Police

The Appalachian Regional Healthcare System Police Department is committed to the safety and security of the patients, visitors, staff, and the public that utilize all the facilities that make up Appalachian Regional Healthcare System. The department's focus is to instill a sense of peace and order in a safe environment. The department values the trust of the healthcare system's patients and staff. We strive to maintain that trust by making life better and safer for the healthcare community.

If you have information about a crime, but would prefer to remain anonymous, please complete our anonymous crime report form.

If you'd like to contact the Appalachian Regional Healthcare System Police Department, please call (828) 262-4168.

Patient Safety Team

We encourage you and your family to become part of our patient safety team. For our patient safety program to be successful, we need you to be fully informed and actively involved in your care.

We are asking your assistance in the following areas:

  • We need you to provide accurate and complete information about your condition.
  • We want you to clearly understand your diagnosis and treatment plan so that you know what to expect.
  • We need you to keep us informed of any changes in your condition.
  • We need you to ask questions if you have any concerns about your care.

While you are a patient you can expect that we will:

  • Check your ID bracelet before giving you medications or doing a procedure.
  • Wash our hands frequently to help prevent infections.
  • Explain things clearly and completely.
  • Ask if you are having pain and help manage your pain if present.

If at any time you have concerns about your care, please let your nurse or your doctor know.

If you have suggestions for improvements or concerns that you do not feel have been addressed, please call Angie Hicks, VP of Quality at (828) 262-4239 or you may email your suggestions to This email address is being protected from spambots. You need JavaScript enabled to view it..