ARHS offers several options to help you resolve your account balances. We accept Visa, Mastercard, cash or checks and offer 12 month interest free payment plans and Healthcare Credit Card for longer term loans. We also offer help identifying other programs, discounts and services you may qualify for listed below. Please call Customer Service at (828)262-4111 or stop by our business office at 155 Furman Road in Boone to make payment or to discuss payment plans or credit card information.

Financial Assistance

We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who can help. Our Patient Financial Advocates are professionally trained to assist with your financial questions. Please do not hesitate to ask for them while you are a patient in one of our facilities, or if you prefer, you can call them at (828) 262-4413.

Financial Assistance is available to those patients who are in need of help to pay their account. Assistance is based on the guarantor’s financial status. In order to determine this, the guarantor will need to complete a Financial Assistance application that includes, but is not limited to, proof of income and assets. Please contact a Patient Financial Advocate to complete a Financial Assistance Application, (828) 262-4413.


Financial Counseling

The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.

Download the ARHS Financial Assistance Policy (PDF)


Questions about your Bill or Patient Account

If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.