When You Arrive
Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:
- Insurance card and/or policy
- Medicare or Medicaid card
- Social Security numbers of the patient and the insured
- Driver’s licenses and/or photo ID cards of the patient and the insured
- Emergency contact information
- A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
- Physician’s orders, if you have any
- Your Advance Directives (living will, power of attorney, etc.)
Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.
If your ID bracelet is damaged or lost, please let your nurse know immediately.
Health Insurance Billing
As a courtesy to you, ARHS will bill all your insurance providers, provided you submit all the necessary information. You are responsible for any portion of your charges remaining unpaid by your insurance company, this includes non-covered services, co-insurance, co payments and deductibles. If your insurance does not pay within 90 days, you will be billed for the full balance. If you feel that your insurance company should have paid your bill, you should contact your insurance company or our customer service center at (828) 262-4111.
It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. According to our policy, you may be requested to pay the full patient responsibility or a deposit representing an estimate of 30% of patient responsibility before leaving the hospital or practice or upon scheduling of services. In order to maintain our mission of providing high-quality healthcare, we ask that all patient accounts be paid in full as quickly as possible.
You may also be responsible for services rendered by other providers. These may include physicians, anesthesiologists, radiologists and pathologists. We will share your billing information with those providers so that they can file with your insurance company directly.
Questions about your bill or Patient Account -
Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who can help. Our Patient Financial Advocates are professionally trained to assist with your financial questions. Please do not hesitate to ask for them while you are a patient in one of our facilities, or if you prefer, you can call them at (828) 262-4413.
The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.