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You matter! Our patients are our highest priority and our goal is to provide excellent patient care at all of our facilities. Please take a few moments to tell us how we're doing. 

 

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  1. News
  2. Events
  3. Our Story
Pretty in Pink Fashion Show

June 16, 2017
11:30 a.m.
Linville Ridge Country Club
Linville, NC   The 13th annual Pretty in Pink Fashion Show & Luncheon will be held at Linville Ridge Country Clu [ ... ]

A potter’s story: artisan comes to the mountaintop for healing

Can you recall what first attracted you to the mountains of North Carolina? For generations, community staples like Appalachian State University, Grandfather Mountain and Twee [ ... ]

Flu restrictions lifted at ARHS facilities

As a result of the declining number of flu cases seen over the past few weeks, the visitation restriction imposed at The Foley Center, Cannon Memorial Hospital and Watauga Med [ ... ]

Health Splash 2017: Health Screenings, Healthy Cookout, and More!

Wednesday, June 7, 2017
8 a.m. - 1 p.m.
Cannon Memorial Hospital
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Pretty in Pink Fashion Show

June 16, 2017
11:30 a.m.
Linville Ridge Country Club
Linville, NC   The 13th annual Pretty in Pink Fashion Show & Luncheon will be held at Linville Ridge Country Clu [ ... ]

Scholarship helps student and patients breathe easier

Have you ever received a scholarship and wondered what it could mean for your future? Callie Crump, Pulmonary Navigator at Appalachian Regional Healthcare System (ARHS),  [ ... ]

Nursing school scholarship leads to second career opportunity at Cannon Memorial Hospital

An interesting series of serendipitous events led William Orr to Cannon Memorial Hospital. As a child, Orr desired to follow in his father’s footsteps by serving in the [ ... ]

A heart destined for service finds a home at the Seby B. Jones Regional Cancer Center

Has anyone ever told you, perhaps during a difficult time in your life, that everything happens for a reason? For many of us, it can take years before we fully understand that [ ... ]

More News | More Events 

When You Arrive
Please check in at the admissions desk, located off the main lobby. It is essential that we have your current medical and financial information. Please bring the following:

  • Insurance card and/or policy
  • Medicare or Medicaid card
  • Social Security numbers of the patient and the insured
  • Driver’s licenses and/or photo ID cards of the patient and the insured
  • Emergency contact information
  • A list of your current medications, over-the-counter and prescription drugs, vitamins and herbals
  • Physician’s orders, if you have any
  • Your Advance Directives (living will, power of attorney, etc.)

Your ID Bracelet
As a patient, you will receive a special identification (ID) bracelet that states your name and hospital number, your physician’s name and other important information. Your ID bracelet will be checked often during your stay. Please wear it at all times to prevent delays with important lab tests, X-rays and various other tests and treatments.

If your ID bracelet is damaged or lost, please let your nurse know immediately.


Health Insurance Billing

As a courtesy to you, ARHS will bill all your insurance providers, provided you submit all the necessary information. You are responsible for any portion of your charges remaining unpaid by your insurance company, this includes non-covered services, co-insurance, co payments and deductibles. If your insurance does not pay within 90 days, you will be billed for the full balance. If you feel that your insurance company should have paid your bill, you should contact your insurance company or our customer service center at (828) 262-4111.

It is your responsibility to be aware if your carrier is in or out-of-network with us and if they have any exclusions, benefits, co-insurance, co-payment and deductibles outlined in your plan. According to our policy, you may be requested to pay the full patient responsibility or a deposit representing an estimate of 30% of patient responsibility before leaving the hospital or practice or upon scheduling of services. In order to maintain our mission of providing high-quality healthcare, we ask that all patient accounts be paid in full as quickly as possible.

You may also be responsible for services rendered by other providers. These may include physicians, anesthesiologists, radiologists and pathologists. We will share your billing information with those providers so that they can file with your insurance company directly.


Questions about your bill or Patient Account -

If you have questions about your bill or a patient account, please call (828) 262-4111 or you are welcome to send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

Please Note: When sending an email to our patient accounts department, please be sure to include a daytime phone number along with information regarding the best days and times when you can be reached. Our patient account representatives will respond to your email by phone to ensure patient privacy.


Financial Assistance
We understand medical bills are often unplanned and can be difficult to understand or pay. ARHS has Patient Financial Advocates who can help. Our Patient Financial Advocates are professionally trained to assist with your financial questions. Please do not hesitate to ask for them while you are a patient in one of our facilities, or if you prefer, you can call them at (828) 262-4413.

Financial Counseling
The Financial Counseling Department is also available to help patients who may have difficulty repaying their medical debts. Contact our Financial Counseling Department at (828) 262-4110.

Download the ARHS Financial Assistance Policy (PDF)